EdAlive Central (Schools) - System Requirements
Any device, anywhere, anytime
-
All
EdAlive Central Web Apps
work on any device including Windows PCs, Apple Macs, Surface Tablets, iPads, Chromebooks and other Android tablets.
-
Unlimited Access 24/7 wherever there is an Internet connection.
-
No need for the installation of an App as it is fully web delivered.
Supported Browsers
Use the latest version of any of the following HTML 5 compatible browsers including:
-
Chrome
-
Firefox
-
Microsoft Edge
-
Android Browser
-
Safari version 13+ (iOS & OSX)
-
Internet Explorer version 11+ – Ensure that any customised security settings do not block script access or local storage access.
Browser Settings
-
JavaScript enabled
-
Cookies enabled
-
Local Storage enabled
-
Private / Incognito Browsing disabled
Common Troubleshooting
Delivery of content is being blocked by the school system
- The most common cause of connection issues is that the school network is blocking content from either central.edalive.com or cdn.central.edalive. Please ensure that both sub-domains are whitelisted along with the application’s www. and cdn. sub-domains.
Internet Explorer security settings
- If using Internet Explorer – Ensure that any customised security settings are not blocking script access or local storage access. This can sometimes be resolved by:
- Adding https://central.edalive.com/ and https://cdn.central.edalive.com/ to the “Trusted Sites” list in Internet Explorer’s security options
- Enabling the Enhanced Protected Mode in Internet Explorer
- Checking the integrity setting on the AppData\LocalLow folder is correctly set to “Low”
Browser issues
- Ensure the browser is not in Private or Incognito mode.
- Empty the browser cache and then try reloading the web page.
Last resort
- Try using the Google Chrome web browser if all else fails.
- If you are still unable to connect, please check the “Console” and Network” tabs available under the Developer Tools of most browsers and send screenshots of any displayed errors to support@edalive.com .