If you have forgotten your password it can be reset as follows:

1. Enter your email address on the Login screen. (The email address entered must be one that has previously been used with an EdAlive Central Web App).
2. Click on the link: Forgot Password?
3. An email will be sent to the email address entered. If you receive an error message indicating that the email address you entered couldn’t be found then you may need to try a different one.
4. Locate the email and click on the embedded Password Reset link and follow the on-screen instructions to choose a new password.
5. Once you have reset the password you can then login to EdAlive Central and proceed.

NB The password reset link embedded in the email will expire 60 minutes after it is sent. If it has expired when you go to use it, simply repeat the process above and use the fresh link within 60 minutes.