To reset the password

1. Enter the email address of the EdAlive Central account you are trying to access into the email field of the Login screen.
2. Click on the Forgot Password? Link.
3. An email will be sent to the email address.
4. Locate the email and click on the embedded Password Reset link and follow the on-screen instructions.

NB The password reset link embedded in the email endures for 60 minutes from the time it is sent. If it has expired when you go to use it, simply repeat the process above and use the fresh link within 60 minutes.

Once you have reset the password you can then login to EdAlive Central and proceed.

Username has been taken

If a parent or personal user has used an EdAlive Central Web App previously it is likely that their email address has already been used as a username in the EdAlive Central system. If you have forgotten the password for this account see Password Reset.